Since Anonymous Ginger is offering non-tangible irrevocable goods we do not issue refunds once the order is completed and the product is sent unless otherwise stated for a specific product. As a customer you are responsible for understanding this upon purchasing any item on our sites.
However, we realise that exceptional circumstance can take place with regard to the character of the product we supply.
Therefore, we DO honor requests for the refund on the following reasons:
- non-delivery of the product: due to some mailing issues of your e-mail provider or your own mail server you might not receive a delivery e-mail from us. In this case we recommend contacting us for assistance. Claims for non-delivery must be submitted to our support department in writing within 7 days from the order placing date. Otherwise the product will be considered received and downloaded;
- download and unzipping issues: it may happen so that you are having problems while downloading the product or its unzipping. Claims regarding such issues must be submitted to our support department. If you do not properly contact us during this period, you agree that we may construe silence as a successful download of the product with no further right of redress or refund for a “download issue” reason. Failure to receive assistance for downloading or unzipping within 3 days may result in a refund decline;
Subscriptions can be cancelled at anytime before the next subscription payment and therefore we do not issue refunds on subscription payments.
However, we realize that exceptional circumstance can take place with regard to the character of the product we supply.
Therefore, we DO honor requests for the refund of subscriptions on the following conditions:
- Subscriptions cancelled within three days of the subscription payment being processed and the customer having contacted our customer support within the same three day period, are eligible for a refund minus a 15% (or £5.00 whichever is higher) administration fee.
- Subscriptions cancelled within seven days of the subscription payment being processed and the customer having contacted our customer support within the same seven day period, are eligible for a 50% refund minus a 15% (or £5.00 whichever is higher) administration fee.
Please note that we do not bear any responsibility and therefore we do not satisfy any refund/return/exchange requests based on incompatibility of our products with some third-party software (plug-ins, add-ons, modules, search engines, scripts, extensions etc) other than those which are specified as compatible in a description available on the sales page of each product. We don’t guarantee that our products are fully compatible with any third-party programs and we do not provide support for third-party applications.
Our Support Team is always eager to assist you and deliver highly professional support in a timely manner. Thank you for purchasing our products.